Shipping, Returns & Exchanges

Welcome to Nexus.Shop, your trusted source for radio, satellite, and emergency communication equipment and services. We understand the importance of clear and fair policies to ensure a positive experience for our customers. This Shipping, Returns, Cancellations & Exchanges Policy has been carefully crafted to outline our procedures and commitments to you. By placing an order with us, you agree to the terms of this policy, and we thank you for your trust in our products and services.

Shipping, Returns, Cancellations & Exchanges Policy

Nexus.Shop is committed to providing exceptional customer service and high-quality communication equipment and services. This Shipping, Returns, Cancellations & Exchanges Policy outlines our procedures to ensure a smooth and satisfactory experience for our customers.

Shipping:

• a. Shipping methods and carriers: We use major carriers like UPS, FedEx, and DHL to deliver our products. We offer standard and expedited shipping options to cater to our customers' needs.
• b. Shipping fees: Shipping fees vary based on the order size, weight, and destination. The fees will be calculated at checkout before order confirmation.
• c. Estimated delivery times: Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-4 business days. Overnight & Next Day orders are prioritized and processes immediately. We make every effort to ship the package out the same day as you order. We recommend you have your order placed by 1:00PM EST to ensure same day processing. Please note that these estimates are for domestic orders only and may be subject to carrier delays.
• d. Shipping destinations: We ship to all 50 U.S. states and select international destinations. For a complete list of countries we ship to, please visit our website's shipping information page.
• e. International shipping: Customs, duties, taxes, and additional fees may apply to international shipments and are the responsibility of the customer. We recommend consulting your local customs office for more information.

Returns:

• a. Return eligibility: We accept returns within 30 days of the original purchase date. Returned items must be in their original packaging, unused, and in the same condition as received.
• b. Return authorization: To initiate a return, please contact our customer service team at support@nexus.shop with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions.
• c. Return shipping: The customer is responsible for return shipping costs. Please use a trackable shipping service and ensure the RMA number is clearly marked on the package.
• d. Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

Cancellations:

• a. Cancellation policy: Customers may cancel their orders within 24 hours of placing them without any penalties.
• b. Cancellation process: To cancel an order, please contact our customer service team at support@nexus.shop with your order number and reason for cancellation.
• c. Refunds for cancellations: Refunds for canceled orders will be processed within 7-10 business days and credited to the original payment method.

Exchanges:

• a. Exchange eligibility: We accept exchanges within 30 days of the original purchase date. Items must be unused and in the same condition as received.
• b. Exchange process: Contact our customer service team at support@nexus.shop with your order number and details about the item you wish to exchange. We will provide instructions on how to proceed.
• c. Exchange shipping: Customers are responsible for shipping costs associated with exchanges. A trackable shipping service is recommended.
• d. Exchange timeline: Exchanges will be processed within 7-10 business days upon receipt of the returned item.

Warranty and service information: Our products come with a one-year limited warranty against defects in materials and workmanship. For more information, please visit our warranty page on our website.

Customer service contact information: For any questions or concerns, please reach out to our customer service team at support@nexus.shop or call us at (844) 848-6901, Monday through Friday, 9 AM to 9 PM EST.

Dispute resolution: In the event of a dispute,we encourage customers to contact our customer service team in the first instance to find a resolution. If the dispute cannot be resolved, we recommend using a mutually agreed-upon mediation service or seeking independent legal advice.

Legal compliance: This Shipping, Returns, Cancellations & Exchanges Policy is designed to comply with all applicable laws and regulations in the jurisdictions in which we operate. We encourage customers to review their local consumer protection laws to understand their rights and obligations.

By placing an order with Nexus.Shop, customers agree to the terms outlined in this Shipping, Returns, Cancellations & Exchanges Policy. We reserve the right to modify this policy at any time, and any changes will be effective immediately upon posting on our website. It is the customer's responsibility to review the policy periodically for updates.

Thank you for choosing Nexus.Shop for your radio, satellite, and emergency communication needs. We are dedicated to providing you with exceptional products and services and appreciate your business.

We appreciate your business and value you as a customer. At Nexus.Shop, we strive to exceed your expectations and provide exceptional products and services. If you have any questions or concerns regarding this Shipping, Returns, Cancellations & Exchanges Policy or your experience with our company, please do not hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction. Thank you for choosing Nexus.Shop, and we look forward to serving your radio, satellite, and emergency communication needs.